REFUND POLICY

Refund Policy and Account Termination Guidelines

Thank you for choosing our hosting services. We strive to provide top-notch hosting solutions to our valued customers. Please review the following policies regarding refunds and account terminations:

Refund Policy:

Refunds are applicable within 7 days of your initial purchase for Shared Hosting services only. The following conditions apply:

• Refunds are limited to one per customer and are not granted for accounts closed due to Terms of Service (TOS) violations.
• Valid reasons for cancellation or refund must be provided.
• Refunds are issued only for problems related to the server and are not supported for third-party apps or code.
• Refunds are applicable for new users only and do not cover taxes, setup fees, or any additional charges.
• Existing product upgrades or downgrades are not eligible for refunds.
• No refund will be provided for Domain Name services, SSL certificates, Reseller Hosting, VPS, Dedicated Servers, Addons, Licenses, Extra IP, Website Development, Shared Licenses, WHMCS Modules, or Custom Projects.
• Refunds are not applicable for subsequent sign-ups or renewals.
• Refunds will be processed within 7 to 15 business days after the cancellation request is submitted through the client area.
• Payments made through UPI/NEFT/IMPS are non-refundable and will be added as credit to the hosting account.
• Late payment fees may apply for unpaid invoices, and accounts may be suspended or terminated accordingly.

Account Termination:

Your hosting account may be terminated under the following circumstances:

• Discontinuation: You may request immediate termination at any point during your subscription.
• Cancellation upon expiration: If you request cancellation after your subscription expires, your account will be suspended and terminated within 24 hours.
• Non-renewal: Failure to renew your subscription on the due date will result in account suspension and termination within 5 days.
• Terms of Service violation: Violation of our TOS will lead to immediate account suspension and termination upon notification.
• Potential fraud: Orders flagged by our anti-fraud system will undergo manual verification. Failure to comply with verification requests may result in immediate suspension and termination.

Note: It is recommended to maintain a backup of your hosting account to prevent data loss upon termination. We are not liable for any data loss once your account is terminated.

Thank you for your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to contact our support team through the client area.